Refund policy

Last updated: 30/09/2021

Your purchase of Phonyspy Software shall be governed by this Refund Policy. This Refund Policy is an integral part of our Terms of Service, the provisions of which are as well applicable to your use and purchase of the Software.

Please read this Refund Policy carefully before placing your order as it determines your rights with regard to your purchases, including essential restrictions and exclusions.

Android devices should be rooted in order to use the advanced features of Phonyspy and be in conformity with the Compatibility Policy.


In case you have technical issues with the Software, which cannot be fixed by Phonyspy Customer Support Center, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to [email protected].

Refund Conditions

Subject to the applicable law and to this Refund Policy conditions, you may be eligible to receive a full refund within 14 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.

No refund will be issued after 14 days have elapsed since the purchase date.

The claim for refund may apply only to the primary (first) Phonyspy subscription.

If you purchased additional subscription/s in another order, no refund will be issued.

Your refund may be issued only once. If you buy another Phonyspy subscription at a later time, it will not be subject to the same refund request;

No refund will be issued for Subscription Prolongation and for Upgrades or Downgrades to or from Phonyspy Subscription plans;

Partial refund may be approved by the Billing Team upon the Customer`s consent;

Processing fee at the amount of 9% from the original purchase amount may be deducted on a case-by-case basis.

No refund will be issued in case:

In addition to the above, no refund can be issued to a user in case the reasons for a refund are completely beyond Phonyspy control. They include, but are not limited to:

Refund Procedure

Please kindly follow the following steps to apply for Refund:

Chargeback related

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us.

Account reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s).

Our reinstatement fee currently set at $25 (US Dollars).

If you have any questions or comments about this Refund Policy or Phonyspy Service, please contact us by:

Emailing us at:[email protected].

Writing to the following address: ERSTEN GROUP LTD, Reg number is: 12820821, 63-66 Hatton Garden, 5th Floor, Suite 23, London, United Kingdom, EC1N 8LE